ModernSync Terms

Version 1.3 · Applies from 20 October 2026 (the Danish version prevails)

In short

• You can try ModernSync free for 14 days with contacts for up to 50 mailboxes. If you don’t choose a subscription before the trial ends, ModernSync removes its contacts and calendars from your mailboxes.
• DKK 99 per month excluding VAT for up to 15 mailboxes (€13 for businesses outside Denmark). After that from DKK 7.50 (€1.00) per extra mailbox, and the price per mailbox drops the more mailboxes you have. Paying every six months gives you a 10% discount.
• No minimum term. You can stop at any time in the portal.
• The contact cards stay in your own Microsoft 365. We don’t store them. What we do store is set out in Annex A of the Data Processing Agreement.
• If this differs from the text below, the text below applies.

1. Who the agreement is between

The agreement is between Moderntech Consulting ApS, Danish CVR 39976498, Højmarksvej 36, DK-8700 Horsens (“we”) and the organisation signing up for ModernSync (“you”).

The agreement is made when an administrator signs up the organisation in the portal and accepts these terms. The person signing up confirms that they have the authority to bind the organisation. The agreement consists of these terms with Annex 1 and the Data Processing Agreement. ModernSync is for businesses and organisations only. The rules of the Danish E-commerce Act on information before ordering and on order confirmation (sections 11 and 12) therefore do not apply.

2. What ModernSync does

ModernSync puts the contacts from a group or contact folder you choose into the mailboxes of another group you choose. It requires Microsoft 365 with Exchange Online and that you have approved the ModernSync app in your Entra ID.

You can switch on these add-ons yourself in the portal:

• The calendar add-on puts a shared mailbox’s calendar and your closing days into the recipients’ calendars. It is a separate app that you approve on its own.
• The check for outdated contacts shows you contacts that users saved themselves and that are outdated or duplicated. The check does not change users’ contacts. It is free.
• Email alerts to the recipients you name when a run is stopped by the delete guard or fails.

We keep developing ModernSync. We do our best to keep it running, but promise no specific uptime. We can’t control outages at Microsoft.

For help, write to hello@modernsync.io. We answer in Danish and English during normal business hours.

3. Free trial

You can try ModernSync free for 14 days. Each organisation can have one trial.

The trial starts when you sign up. If your sign-up is not activated straight away, the trial starts when it is activated.

The trial covers contacts for no more than 50 mailboxes. If your recipient groups have more mailboxes than that, 50 of them receive contacts from ModernSync and ModernSync does not write to the others. The portal shows which mailboxes are over the limit. The limit no longer applies once you have chosen a subscription.

The trial ends at 23:59 Danish time on the last day the portal shows. If you have not chosen a subscription, the removal happens the night after.

The trial does not turn into a subscription by itself. To continue, you choose a subscription and billing option in the portal before the trial ends. The subscription starts when the trial ends.

If you don’t choose a subscription, this condition applies. You accept it separately when you sign up. When the trial ends, synchronisation stops and ModernSync removes the contacts and calendars it has added to your mailboxes. Users’ own contacts and calendars are not changed. Contacts you have asked ModernSync to take over stay with the user. You are then offboarded, and we delete your setup and history 90 days later, as with any other offboarding (section 5). Until then you can download your data in the portal.

If your trial has expired, you can sign up again in the portal until we have deleted your data. You can then get one new 7-day trial on the same condition or choose a subscription right away. No further trials are given.

We send an email reminder a few days before the trial ends. We can extend a trial by agreement with you. You can also stop the trial early by cancelling in the portal (Offboard) or writing to hello@modernsync.io.

Test runs, where ModernSync writes nothing, are always free.

4. Price and payment

• Price: DKK 99 per month covers up to 15 mailboxes. Extra mailboxes are priced by the tiers below. The price per extra mailbox depends on how many mailboxes you have in total, and the same price applies to all mailboxes above 15. All prices exclude VAT. Businesses based in Denmark pay in Danish kroner (DKK), businesses in other EU countries pay in euro (EUR) under the euro price list below. We do not convert between the currencies. There is no setup fee.

Mailboxes in total	Price per extra mailbox per month (DKK)	Price per extra mailbox per month (EUR)
1–15	Included in DKK 99	Included in €13.00
16–249	DKK 7.50	€1.00
250–499	DKK 6.75	€0.90
500–999	DKK 6.00	€0.80
From 1,000	DKK 5.25	€0.70

• VAT: Prices exclude VAT. If you are a business in Denmark, we add Danish VAT (currently 25%). If you are a business in another EU country, we invoice without Danish VAT and you account for the VAT yourself (reverse charge), but only if you have a valid VAT number that we have checked in the EU VAT register VIES. If we cannot check the number, or it is invalid, we invoice with Danish VAT.
• Best price: You never pay more than you would at the lowest number of mailboxes in a higher tier.
• Above 2,500 mailboxes we give an individual quote. If you have received a quote, the quote applies.
• Price agreement: If you have a written price agreement with us, it applies instead of the price list for as long as the agreement lasts.
• The calendar add-on costs 30% of the contacts price for the same number of mailboxes, with the same tiers and best-price rule. It is charged for the mailboxes that receive the calendars and can only be bought together with contacts. The amount is rounded to the nearest øre. The check for outdated contacts and email alerts are free.
• Counting: We invoice for the highest number of active mailboxes in the month. A mailbox is active once ModernSync has synchronised contacts to it. Counting follows the Danish calendar month. Trial days are free and counted separately. In the month the trial becomes a subscription, the first invoice covers the paid days. Test runs do not count.
• Payment: You choose to pay monthly or every six months (10% discount for six-monthly). We invoice in advance for the number of mailboxes at the most recent count. Payment is by invoice only.
• More mailboxes: If you get more mailboxes along the way, the difference for those months goes on the next invoice.
• Fewer mailboxes: If you get fewer mailboxes, you don’t get money back for the period you have paid for.
• Payment terms: 14 days from the invoice date. If you pay late, we may charge interest and compensation under the Danish Interest Act and pause ModernSync after letting you know.
• Price changes: We give at least 30 days’ notice.

Questions about invoices: billing@modernsync.io.

5. Cancellation

You can stop at any time by cancelling in the portal (Offboard). If you pay monthly, the subscription runs until the end of the month. If you pay every six months, the subscription runs until the end of the six-month period you have paid for. When cancelling, you choose whether ModernSync removes its contacts, and the calendar add-on’s calendars, from your mailboxes or keeps them without updating them. Contacts ModernSync has taken over from users’ own contacts always stay with the user.

After that, you get one final invoice only if you had more mailboxes than you paid for. You don’t get money back for the period you have already paid for.

Switching to another solution. You can always switch, and we charge no fee for it. ModernSync keeps running until the end of the period you have paid for. If you need more time to switch, you can extend once by up to 30 days. The extension is paid as a normal subscription.

Handing over your data. The contacts and calendars are already in your own Microsoft 365. You can download what we store yourself, free of charge, in the portal under Settings → Download your data. If you ask, we send you your setup, mailbox overview and run history free of charge in a common, machine-readable format (JSON or CSV). What can be handed over is listed in Annex 1 at the end of these terms. You can ask for this until 90 days after offboarding. After that we delete the data completely unless the law requires us to keep it.

We can end the agreement with 1 month’s notice. If one of us seriously breaks the agreement, the other can end it if the problem isn’t fixed after written notice.

6. Your responsibilities

• You must be allowed to share employees’ contact details with colleagues and tell employees about it.
• You choose the groups and are responsible for the data in your Microsoft 365 being correct.
• You decide who is an administrator in your organisation.
• If you switch on the calendar add-on, you must be allowed to carry out the processing it involves and tell employees about it.
• If you turn on the check for outdated contacts, ModernSync also reads the users’ own contacts. Tell your employees before you turn it on.
• If you turn on Adopt existing contacts, ModernSync overwrites the contacts of colleagues that users have saved themselves with the details from your Microsoft 365. Contacts with notes, private numbers or several email addresses are not taken over. Only your own administrator can turn it on.
• Only a global administrator or an Exchange administrator in your organisation can choose a mailbox as a source for contacts or calendar.
• If you use “Run once anyway”, it is your decision to override the delete guard for that run.
• Review the result of a test run before turning on live runs.
• You may not try to access other people’s data, test our security without agreement, or resell ModernSync without agreement with us.

7. Data

We process personal data under the Data Processing Agreement and the Privacy Policy. We may use anonymous operational figures, such as the number of runs, to run and improve ModernSync.

8. Our liability

ModernSync is a tool that copies data you own and choose. Our liability is therefore limited:

• If ModernSync has a fault, we fix it within a reasonable time. Otherwise you can end the agreement.
• We don’t cover indirect loss, such as operating loss, lost profit, loss of data or costs of restoring data.
• We cover at most the amount you paid for ModernSync in the 3 months before the damage. This also applies to claims under the Data Processing Agreement.
• Claims must be made in writing within 3 months of when you discovered, or should have discovered, the problem.
• These limits don’t apply if we acted intentionally or with gross negligence, or if the law does not allow the limitation. They also do not affect the right of data subjects to compensation under GDPR Article 82.
• Neither of us is responsible for things we can’t control, such as outages at Microsoft. This does not apply to an attack that appropriate security measures could have prevented.

9. Changes

If we change these terms, we tell your administrator at least 30 days in advance. If you don’t agree, you can stop before the change takes effect.

10. Law and disputes

This agreement is governed by Danish law. Disputes are settled by the District Court of Horsens (Retten i Horsens).

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Annex 1 – What you can download

This annex is part of these terms. It is the full list of the data we store and that you can have handed over when you switch to another solution (Data Act, Article 25). The contacts and calendars are in your own Microsoft 365 and need no handover. You can download what is in the table yourself, free of charge, in the portal under Settings → Download your data. If you ask, we send it free of charge in the format shown in the table.

Data	Format
Setup: source and recipient groups, options and safeguards, calendar rules, closing days and alert recipients	JSON
Mailbox overview: recipients, status and latest synchronisation	CSV
Calendar overview (if the calendar add-on is on): recipients, rules, status and latest synchronisation	CSV
Run history (12 months)	CSV
Usage per month	CSV
Activity log (12 months): who (object ID), when, which call and which fields, not the content	CSV
Findings from the check for outdated contacts (if turned on): type and names, no numbers or addresses	CSV
Run details (if turned on, 30 days): names of contacts and recipients and which fields change, no values	CSV

The findings from the check for outdated contacts, the run details and the calendar overview are deleted when you offboard, so download them first. Everything else, including the mailbox overview, can be downloaded until we delete it 90 days after offboarding (section 5).