Guides and help
Guides to what Microsoft 365 can do on its own, and help with setting up and using ModernSync.
Do it yourself in Microsoft 365
Step by step with the built-in options and their limits.
- Move contacts out of a public folder so they reach every phone
Why contacts in a public folder don't reach phones, what the end of EWS means, and how to move the contacts to a shared mailbox.
- How to sync Outlook contacts to Android, and why they stop syncing
The two built-in ways, the settings that make contacts stop syncing, and how to cover every phone at once.
- How to get the global address list on iPhone
Where the iPhone can look up the global address list, why it stays online-only, and what it takes to turn colleagues into contacts with caller ID.
- Push contacts to iPhones with Intune and Microsoft 365
The two Intune settings that affect contacts on iOS, why neither delivers a company contact list, and the alternatives with and without scripts.
- How to sync Outlook contacts to iPhone
The two built-in ways, why colleagues from the directory never appear, the usual reasons sync stops, and how to cover every iPhone at once.
- Shared contacts in Outlook and Microsoft 365: your options
Four built-in ways to share a contact list, what each one does in Outlook, and why none of them puts the list in every employee's phone.
Using ModernSync
Set-up, rules, test runs, permissions and devices.
- Getting started with ModernSync
The five steps from signing in to contacts on the phones, and what you need before you begin.
- How rules work
What a rule is, which sources you can use, and what happens to the contacts when you change or delete a rule.
- Test runs and the delete guard
How to see what will happen before anything is written, and what to do when the delete guard has stopped a run.
- Which permissions does ModernSync need?
The four permissions the app asks for, what they are used for, and how to remove access again.
- Which phones and apps show the contacts?
iPhone, Android and Outlook on Windows, Mac and the web, plus the one limitation to know about.
- Check for outdated contacts
Find contacts users saved themselves that show the wrong name on calls. What the check reads, what it stores, and how users fix the findings.
- Email alerts
Find out when a run fails or is stopped by the delete guard, without anyone watching the portal.
- How to cancel ModernSync
Offboard in the portal, decide what happens to the contacts, and remove the app in Microsoft Entra ID.
Solutions
- Outlook contacts on iPhoneColleagues from Microsoft 365 in the iPhone's own contacts, so calls show a name.
- Outlook contacts on AndroidColleagues in the Android phone's contacts, Samsung included.
- Shared contacts in OutlookOne shared contact list in every mailbox and on every phone.
- GAL sync for iPhone and AndroidThe global address list as real contacts, so calls show who is ringing.
- Push contacts to iPhone and AndroidApprove the app once and choose the groups. There are no scripts to maintain.
- Company directory on the phoneThe directory in the phone's own contacts app instead of one more app.